Delivery

Packages are shipped within 2-3 working days (excluding weekends and holidays) after receipt of payment.

DELIVERY VIA GLS - 2 TO 3 WORKING DAYS

They are shipped via GLS with a tracking number and delivered without a signature.

For more flexibility, you will be alerted by sms or email for the delivery of your package and you will be able to modify the day and / or address in case of absence

Returns

You have a period of 14 days from receipt of your order to return it to us.

You are responsible for the return shipping costs and we will offer you either an exchange or a full refund.

If the order is a gift, you can only exchange it.

Write to us at: contact@tapilou.com if you wish to make an exchange with your order number and the reason for the return. We will confirm that the exchange or refund is possible.

The product must be intact, unused, and returned in the original packaging.

The product must be sent to the following address :

You will then receive an e-mail informing you of the receipt of your package. Refunds will be made within 14 days on receipt of the item.

If it is an exchange for the same product, the new shipping costs will be reimbursed upon request at contact@tapilou.com.