What is the size of the tapilou?

The Tapilou is available in a standard size of 135 cm x 90 cm . This generous size provides ample space for your child to play, explore and relax freely. And when folded, it measures 45cm x 45cm.

How to maintain the tapilou?

To maintain your Tapilou, we recommend cleaning it with a damp cloth . Avoid using harsh chemicals and strong detergents. You can also store it in its tote bag when you are not using it to protect it from dust and damage.

Where is Tapilou made?

The Tapilou is entirely designed and manufactured in France . We attach great importance to the preservation of local know-how and the quality of our products.

What materials are used to make tapilou?

The Tapilou is made with high quality materials. It is filled with non-toxic polyethylene foam and covered with Oekotex® certified fabric to ensure the safety and comfort of your child.

Can I use my tapilou outside?

Yes, you can use your Tapilou outdoors! Our play mat is designed to be polyvalent And wearing, making it suitable for outdoor adventures. Enjoy the sun, nature and fresh air by installing your Tapilou in the garden, on the terrace or during a family picnic. However, be careful to avoid rough or abrasive surfaces that could damage the carpet.

Is tapilou suitable for children of all ages?

Yes, the Tapilou is suitable for children of all ages , from toddlers to older children. It is designed to support the different stages of child development, from the first movements to the discovery of new activities.

The tapilou I want to buy is out of stock, when will it come back in stock?

We apologize for the out of stock of your favorite Tapilou. We are doing everything possible to restock our products as quickly as possible. However, restocking times may vary depending on different factors such as demand, production and logistics. To find out the exact return to stock date, we invite you to enter your email on the return to stock product page or to contact us directly via our customer service.


Where do you deliver?

We currently deliver our products to France and Europe . Please note that delivery times and charges may vary depending on destination.

What is the delivery delay ?

The delivery time in Metropolitan France is 2-4 working days (excluding weekends and public holidays) after receipt of payment.

What are the shipping fees ?

Shipping rates are:

- €8.90 in France
- €25 in Switzerland
- €15 in Europe


Can I return the Tapilou if I am not satisfied?

You have 14 days from receipt of your order to return it to us. Return costs are your responsibility, but we offer you the possibility to change your item or obtain a refund.

To make an exchange or refund, contact us at contact@tapilou.com indicating your order number and the reason for the return. Make sure the products are intact, unused, and in their original packaging. Please send them to the following address: Kairos Logistics P/C TAPILOU, 19 St. Ladre Farm Street, 95470 St. Witz

How can I get in touch with customer service?

To contact our customer service, you have several options. You can send us an email to contact@tapilou.com
You can also contact us via our Contact form online, where you can fill in your details and leave us a detailed message. We are also present on social networks, so do not hesitate to send us a private message on our Instagram account @tapilou_officiel.


What payment methods do you accept?

We accept Credit Card, Mastercard, Visa, American Express. You also have the option of paying in three installments free of charge (Alma) but also with Paypal or by gift card.