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    NEW: Leopard print on our Tapilou XL and L!

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    Fast delivery within 24–48 hours!

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    Pay in 3 or 4 installments with no fees with Alma!

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    FAQ

  • Foldable Tapilou

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    What is the size of the folding tapilou?

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    The Tapilou is available in a standard size of 135 cm x 90 cm . This generous size offers ample space for your child to play, explore and relax freely.

    And when folded, it measures 45 cm x 45 cm.

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    How to maintain it?

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    To maintain your Tapilou, we recommend cleaning it with a damp cloth .

    Avoid using harsh chemicals and strong detergents.

    You can also store it in its tote bag when not in use to protect it from dust and damage.

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    Where is it made?

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    The Tapilou folding chair is entirely designed and manufactured in France.

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    What materials are used to make the folding tapilou?

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    The Tapilou is made with high-quality materials. It is filled with non-toxic polyethylene foam and covered with Oeko-Tex® certified fabric to ensure your child's safety and comfort.

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    Can I use it outdoors?

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    Yes, you can use your Tapilou outdoors!

    Our play mat is designed to be versatile and durable , making it perfect for outdoor adventures. Enjoy the sun, nature, and fresh air by setting up your Tapilou in the garden, on the patio, or during family picnics.

    However, be careful to avoid rough or abrasive surfaces that could damage the carpet.

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    Is it suitable for children of all ages?

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    Yes, the Tapilou is suitable for children of all ages , from toddlers to older children. It is designed to support the different stages of a child's development, from their first movements to the discovery of new activities.

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    The folding mat I want to buy is out of stock, when will it be back in stock?

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    We apologize for the stock shortage of your favorite Tapilou.

    We are doing everything we can to restock our products as quickly as possible. However, restocking times may vary depending on several factors, including demand, production, and logistics.

    To find out the exact date of restocking, we invite you to enter your email on the product restocking page or contact us directly via our customer service .

    Tapilou XL

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    What is the size of the XL tapilou?

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    The XL Tapilou is available in a standard size of 200 cm x 140 cm . This generous size offers ample space for your child to play, explore and relax freely.

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    How to maintain it?

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    To maintain your Tapilou, we recommend cleaning it with a damp cloth .

    Avoid using harsh chemicals and strong detergents.

    It can also be stored by being rolled up again using the provided fasteners.

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    Where is it made?

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    The Tapilou XL is made in China.

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    What materials are used to make the folding tapilou?

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    The Tapilou XL is made with high-quality materials, including a non-toxic TPU (thermoplastic polyurethane) fabric . It contains no chemicals and is thoroughly laboratory- tested to ensure it meets safety standards.

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    Can I use it outdoors?

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    We advise against using the product outdoors in order to preserve its quality and durability over time.

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    Is it suitable for children of all ages?

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    Yes, the Tapilou is suitable for children of all ages , from toddlers to older children. It is designed to support the different stages of a child's development, from their first movements to the discovery of new activities.

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    The XL Tapilou I want to buy is out of stock, when will it be back in stock?

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    We apologize for the stock shortage of your favorite Tapilou.

    We are doing everything we can to restock our products as quickly as possible. However, restocking times may vary depending on several factors, including demand, production, and logistics.

    To find out the exact date of restocking, we invite you to enter your email on the product restocking page or contact us directly via our customer service .

    Bath mat

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    What is the size of the bath mat?

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    The bath mat is available in a standard size of 100 cm x 40 cm . This size offers enough space for your baby to be comfortable during bath time.

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    How to maintain it?

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    To care for your bath mat, wash it at 30°C in the washing machine, using the delicate cycle and rolling the print towards the inside .

    After use, hang it up to dry using the included hooks.

    If you have any doubts, please do not hesitate to contact us.

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    Where is it made?

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    The bath mat is made in China.

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    Is the bath mat machine washable?

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    Absolutely! Our bath mats can be easily machine washed at 30°C , making them convenient to care for.

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    Is it safe for babies?

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    Yes, Tapilou bath mats are made with safe materials and are free of harmful chemicals, guaranteeing your baby's safety. They also feature a smooth surface for maximum comfort during bath time!

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    Is the bath mat non-slip?

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    Yes, our bath mats are designed with a non-slip surface to ensure your baby's safety during bath time.

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    Is it suitable for all bathtub sizes?

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    Our bath mats are designed to fit most standard bathtubs, and even corner bathtubs and walk-in showers . Please check your bathtub's dimensions to ensure compatibility .

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    How to install the bath mat?

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    Simply place the bath mat at the bottom of the bathtub before filling it with water. Make sure the mat is firmly in place to prevent it from slipping.

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    The bath mat I want to buy is out of stock, when will it be back in stock?

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    We apologize for the stock shortage of your favorite Tapilou.

    We are doing everything we can to restock our products as quickly as possible. However, restocking times may vary depending on several factors, including demand, production, and logistics.

    To find out the exact date of restocking, we invite you to enter your email on the product restocking page or contact us directly via our customer service .

    Shower mat

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    What is the size of the bath mat?

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    The shower mat is available in a standard size of 53 cm x 53 cm .

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    How to maintain it?

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    To care for your shower mat, wash it at 30°C in the washing machine, using the delicate cycle and rolling the print towards the inside .

    After use, hang it up to dry using the included hooks.

    If you have any doubts, please do not hesitate to contact us.

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    Where is it made?

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    The shower mat is made in China.

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    Is the shower mat machine washable?

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    Absolutely! Our shower mats can be easily machine washed at 30°C , making them convenient to care for.

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    Is it safe for babies?

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    Yes, Tapilou shower mats are made with safe materials and are free of harmful chemicals, guaranteeing your baby's safety. They also feature a smooth, non-slip surface for optimal comfort!

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    Is the shower mat non-slip?

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    Yes, our shower mats are designed with a non-slip surface to ensure children's safety.

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    Is it suitable for all shower sizes?

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    Our shower mats are designed to fit most standard showers. Please check your bathtub dimensions to ensure compatibility .

    The suction cups do not adhere to floors that are too granular or textured .

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    How do I install the shower mat?

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    Simply place the shower mat on the shower floor. Make sure the mat is firmly in place to prevent it from slipping.

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    The shower mat I want to buy is out of stock, when will it be back in stock?

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    We apologize for the stock shortage of your favorite Tapilou.

    We are doing everything we can to restock our products as quickly as possible. However, restocking times may vary depending on several factors, including demand, production, and logistics.

    To find out the exact date of restocking, we invite you to enter your email on the product restocking page or contact us directly via our customer service .

    Changing mat

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    What is the size of the changing mat?

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    The Tapilou portable changing mat measures 70 cm x 50 cm open and 20 cm x 25 cm closed , perfect for changing baby comfortably, wherever you are.

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    How to maintain it?

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    The changing mat is easy to care for thanks to its waterproof material. A simple wipe with a sponge is all it takes to clean small stains. For more thorough cleaning, it is machine washable at 30°C .

    If you have any doubts, please do not hesitate to contact us.

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    Where is it made?

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    The portable changing mat is made in Europe, in Portugal.

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    What materials are used to make the changing mat?

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    Our changing mats are made with Oeko-Tex certified materials, guaranteed free of harmful substances. The surface is made of a soft, waterproof material, ensuring comfort and safety for your baby.

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    The changing mat I want to buy is out of stock, when will it be back in stock?

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    We apologize for the stock shortage of your favorite Tapilou.

    We are doing everything we can to restock our products as quickly as possible. However, restocking times may vary depending on several factors, including demand, production, and logistics.

    To find out the exact date of restocking, we invite you to enter your email on the product restocking page or contact us directly via our customer service .

    Stroller mattress

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    What is the size of the stroller mattress?

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    The stroller mattress measures 70 cm x 33 cm , a universal size suitable for the majority of strollers.

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    How to maintain it?

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    The stroller mattress is fully machine washable at 30°C . It is recommended to use a delicate cycle and let it air dry to preserve the quality of the materials.

    If you have any doubts, please do not hesitate to contact us.

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    Where is it made?

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    The portable changing mat is made in Europe, in Portugal.

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    What materials are used to make the changing mat?

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    Our stroller mattresses are made with Oeko-Tex certified materials. One side is soft cotton with elegant patterns, and the other side is absorbent terry cloth , perfect for summer.

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    The stroller mattress I want to buy is out of stock, when will it be back in stock?

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    We apologize for the stock shortage of your favorite Tapilou.

    We are doing everything we can to restock our products as quickly as possible. However, restocking times may vary depending on several factors, including demand, production, and logistics.

    To find out the exact date of restocking, we invite you to enter your email on the product restocking page or contact us directly via our customer service .

    Delivery

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    Where do you deliver?

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    We currently deliver our products to France and Europe . Please note that delivery times and costs may vary depending on the destination.

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    What is the delivery time?

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    Delivery time in Metropolitan France is 2-4 working days (excluding weekends and public holidays) after receipt of payment.

    Unless it's a pre-order!

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    What are the delivery costs?

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    Delivery charges vary depending on the items purchased; the amount will be calculated in the shopping cart!

    ⚠️ Delivery to countries subject to customs fees: Customs fees are the responsibility of the end customer (recipient). Unfortunately, we cannot know the exact amount of these fees in advance, as it depends on several factors (order value, customs regulations of the destination country, other applicable taxes and import duties). In case of refusal of the package, the customer will be responsible for the reshipping costs.

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    How can I track my order?

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    As soon as your order is shipped, you will receive a confirmation email containing your tracking number and the carrier link.

    You will be able to track your package in real time until it is delivered.

    If you can't find this email, please check your spam/junk mail folder or contact our customer service team who can provide you with the tracking information 🙂

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    What happens if I don't collect my parcel from the collection point?

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    If your parcel is not collected within the time limit set by the collection point, it will be automatically returned to us.

    Upon receipt of the package at our premises, we can proceed with reshipment if you wish.

    In this case, the delivery charges will need to be paid again before your order is returned.

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    I was unable to select a collection point, what should I do?

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    If you were unable to select a collection point when placing your order, your parcel will automatically be shipped to the collection point closest to the delivery address provided.

    If you wish to change this collection point after placing your order, you can contact our customer service as soon as possible.

    Returns and refunds

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    Can I return the product if I am not satisfied?

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    You have 14 days from the date of receipt of your order to return it to us. Return shipping costs are your responsibility, but we offer you the option of exchanging your item or receiving a refund .

    To arrange an exchange or refund, please contact us at contact@tapilou.com , indicating your order number and the reason for the return. Please ensure that the products are undamaged, unused, and in their original packaging. Send them to the following address:

    KAIROS LOGISTICS P/C TAPILOU
    Platforms 18 to 23
    René Cassin Street
    77290 Mitry Mory

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    How can I contact customer service?

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    To contact our customer service, you have several options. You can send us an email to contact@tapilou.com .

    You can also contact us via our online contact form , where you can fill in your details and leave us a detailed message.

    We are also present on social media, so feel free to send us a private message on our Instagram account @tapilou_officiel .

    Payment

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    What payment methods do you accept?

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    We accept Carte Bleue, Mastercard, Visa, American Express, Paypal, Apple Pay.

    You also have the option of paying in three installments without fees (Alma) or by gift card.

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    How can I know if my order has been successfully processed?

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    Once your purchase is validated, you will immediately receive a confirmation email summarizing your order.

    Remember to check your junk mail (spam), sometimes this email ends up there.

    If you haven't received anything, it's likely that the payment failed . We invite you to try your order again.

    If the problem persists, we advise you to try with another bank card or another payment method, such as PayPal .

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    Can I cancel my order if there's an error?

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    If you find an error, please contact us as soon as possible at contact@tapilou.com .

    Our orders are prepared very quickly, so it's sometimes difficult to intercept them. If your order isn't yet being processed, we can of course cancel it.

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    Do you offer gift cards?

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    Yes, we offer gift cards from €30 to €200!

    They are sent directly by email after purchase and contain a unique code to use when paying on our site.

    Perfect for guaranteed success, they allow parents to choose their favorite product themselves.