Refund policy


In accordance with the provisions of article L. 221-18 of the Consumer Code, the Customer has a period of fourteen (14) days, from receipt of the Products ordered on the Site, to notify the Company of its desire to exercise their right of withdrawal.

This right of withdrawal cannot be exercised for Product(s) damaged or damaged after opening and/or unsealing and/or used after delivery.

The Product(s) must be returned in its (their) original packaging and packaging and allowing re-marketing in new condition.

To do this, the Customer must attach to the sending package the withdrawal slip, a copy of which is attached hereto.

All packages must be returned to the following address: 100 rue des 4terms, 13400 Aubagne – France.

Return costs are the responsibility of the Customer

Any risk linked to the return of the Product(s) is the responsibility of the Customer. The Company recommends that its Customers subscribe to a package tracking option in order to avoid any inconvenience in the event of loss or theft of the Product(s) during return transport.

If the aforementioned conditions are met, the Company will reimburse the Customer, by the same means of payment as that initially used, all sums incurred when ordering the Product(s) delivered, within a maximum period of fourteen (14) days from the most recent of the following dates:

  • either on the day the Company receives the returned Product(s);
  • either from the day on which the Customer provides proof of shipment of the goods for which he exercised his right of withdrawal, whichever comes first.

Furthermore, in the event that the Customer has expressly chosen a more expensive delivery method than the standard delivery method offered by the Company, the additional costs will be borne by the Customer.

In the event of partial return of the Products, only the price of the returned Product(s) will be reimbursed by the Company and not the delivery costs, to the extent that the Customer benefited from the delivery service for the items. kept and that delivery rates do not change depending on the volume ordered.